Frequently Asked Questions
Everything you need to know about your favorite anime gear.
Are your products officially licensed?
Yes, we pride ourselves on sourcing high-quality, officially licensed merchandise from reputable manufacturers in Japan and across the globe.
How long does shipping take?
Domestic orders typically arrive within 5-7 business days, while international shipping can take 14-21 days depending on customs processing.
What is your return policy?
We offer a 30-day return policy for items in their original, unopened packaging. Please contact our support team to initiate a return request.
Do you ship worldwide?
Yes, Nekotwo ships to over 50 countries. Shipping rates and delivery times vary based on your location and will be calculated at checkout.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to follow your package's journey.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and modern digital wallets like Apple Pay and Google Pay.