Returns & Exchanges

At Nekotwo Anime Merchandise, we want you to love your gear as much as your favorite series. If you are not completely satisfied, you can return or exchange eligible items within 30 days of delivery.

1

Initiate Your Request

Contact our support team with your order number and photos of the item to receive a Return Merchandise Authorization (RMA) number.

2

Pack Your Items

Ensure the merchandise is in its original packaging with all tags attached, including a copy of your packing slip inside the box.

3

Ship It Back

Affix the provided shipping label to your package and drop it off at any authorized carrier location to send it back to our warehouse.

4

Receive Refund or Exchange

Once our team inspects the returned items, we will process your refund to the original payment method or ship out your requested exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing